Article 1 : Introduction
These general conditions of sale apply to all products sold by the Company SARL DWADOR whose head office is located at 187 rue du Temple 75003 Paris, on its online store at the address commedesbijoux.com
Article 2: Acceptance of conditions
The customer acknowledges having read, at the time of ordering, the special conditions of sale stated on this page and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between the company DWADOR and its customer, both parties accepting them without reservation. They apply in particular to the conditions of ordering, payment and delivery by customers.
These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.
Article 3: Product characteristics
The customer agrees to inform himself about the characteristics of the products he orders. These appear in part on the item sheets displayed on the website.
The photographs of the products presented on the commedesbijoux.com site are as representative as possible but cannot guarantee perfect accuracy. Colors of natural materials may vary from delivery to delivery.
The photographs and texts illustrating the products do not enter into the contractual field. If errors occur, under no circumstances can DWADOR be held liable. The availability of the products indicated on the site is only indicative.
For any additional information on the products, the customer service is at the disposal of the customer to try as best as possible, to answer his questions by sending an email to : contact@commedesbijoux.com
Article 4: Purchase
DWADOR reserves the right to cancel any purchase from a customer with whom there is a dispute. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient’s contact details, DWADOR cannot be held responsible for the impossibility in which it could be delivered. product.
Upon receipt or acceptance of your payment, we will ship your package.
Article 5: Payment and Methods of Payment
The price invoiced to the customer is the indicated price sent by DWADOR. The price of the products is payable in cash on the day of the actual order.
Payment by credit card by PAYPAL or by Bank Transfer.
Payment by credit card is made on the secure banking server.
This implies that no banking information concerning you is transmitted through the commedesbijoux site. Payment by credit card is therefore perfectly secure.
It takes 2 to 7 days of processing to ship your order from the date of receipt of your payment.
Article 6: Price and invoice
The prices are presented in Euros all taxes included, excluding delivery costs which remain the responsibility of the customer except for particulars or special conditions. Any change in the applicable rate may be reflected in the prices of products and transport. The prices applied are those appearing on the Site at the time of the order.
DWADOR reserves the right to modify its prices at any time without notice.
DWADOR may not be bound by the display of an erroneous and clearly derisory price, whatever the reason (computer bug, manual error, technical error). In this case, DWADOR will inform the Customer as soon as possible and the order will be canceled.
Article 7: delivery
After confirmation of the order, DWADOR undertakes to deliver to its carrier all the references ordered by the purchaser to the delivery address indicated by the latter, as soon as the items in stock become available.
Any delays do not entitle the buyer to claim damages.
In case of absence during the presentation of a package, the carrier will leave a calling card and the customer will then have a period to collect their package from the place indicated on the notice before the package is returned to us.
In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document.
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. You must immediately register any reservations with the carrier in the event of a missing or damaged item. If the package arrives in poor condition and the products are damaged, the customer must refuse the package indicating on the delivery note the words “package refused because damaged”.
He must also notify DWADOR immediately and in writing within two days of delivery, so that the latter is able to exercise its recourse against the carrier. Failure to comply with the provisions set out above, the recipient buyer may not demand any compensation from DWADOR or refuse the goods for payment.
Delivery is made to the address specified by the customer during the ordering process. The information provided by the customer when ordering is binding. In the event of an error in the wording of the recipient’s contact details, DWADOR cannot be held responsible for the impossibility of delivering the order. In this context, the costs incurred for the re-shipment of the order would be the responsibility of the customer.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery.
Article 8: Withdrawal
In accordance with the provisions of Article 121-16 of the Consumer Code, the customer has, from receipt of the delivery, a withdrawal period of 14 working days to return the goods at the end of a refund.
The goods must be returned in their original packaging, intact and complete with a duplicate of the invoice. Scratched, incomplete, spoiled, damaged, worn or soiled products by the customer cannot be the subject of a valid retraction and will not be returned or exchanged. Consequently the customer cannot be reimbursed.
Return costs are the sole responsibility of the customer using Colissimo Registered.
The refund will be made no later than 14 days from receipt of the item (s).
Article 9: disputes
This contract is subject to French law.
In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution.
It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attention, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact DWADOR for an amicable solution.
Otherwise, the Paris Commercial Court has sole jurisdiction, regardless of the place of delivery and the accepted method of payment.
Article 10: Retention of title
The products remain the property of DWADOR until full payment is made. However, from the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.
Article 11: Guarantee
Gold plated jewelry and 925 silver with warranty hallmarks in accordance with French legislation.
Costume jewelry is not guaranteed.
The warranty does not apply to broken jewelry.
The warranty is only valid if the product is used for the purpose for which it is intended and under normal conditions of use. The warranty does not cover damage caused by normal wear and tear due to regular use, improper maintenance, improper use, wear by friction, exposure to extreme temperatures, acids (including very high acidity of certain skins), solvents and chemicals.
Here are some simple tips for taking care of your jewelry to preserve its beauty and shine, and ensure its longevity. Avoid any contact with perfume, chemicals, abrasives such as bleach, tincture of iodine, solvents or thinners.
In general, it is advisable not to sleep with your jewelry, and not to soak it in water. It is recommended to always remove your jewelry before bathing or showering because tap, swimming pool or sea water is harmful to your jewelry.